Terms & Conditions

Standard Promotion Terms and Conditions (the “Terms”)

  1. The tenant must have a valid tenancy agreement of thirty (30) weeks or more (unless stated otherwise) and have paid the rent due under the tenancy agreement, without any outstanding rent or other sums due to us or the landlord to be eligible to receive any incentive or promotion.
  2. Withdrawal from the tenancy agreement at any point invalidates all promotions and/or offers and any promotional credit paid, or value of goods given, may be recovered either through cash repayment or from the tenant’s deposit.
  3. For a promotion, offer or other incentive to be valid, the tenant must have complied with all obligations set out in the tenancy agreement or otherwise.
  4. In order for a promotion, offer or other incentive to be claimed, the relevant, valid, and correct promotional code must be entered by the tenant at the time of booking by either entering the code online or submitting the code to an authorised Homes for Students (“HFS”), Prestige Student Living (“PSL”), EVO Student (“EVO”), Essential Student Living (“ESL”), Urban Student Life (“USL”), City Living, and/or UKStudenthouses.com (“UKSH”) employee, who is taking the booking. HFS, PSL, EVO, ESL, USL, City Living and UKSH, as well as any other trading name or brand of HFS shall hereby be collectively referred to as HFS. A code submitted after the time of booking will not be valid. HFS accepts no responsibility for codes not received by us.
  5. If a promotion, offer or other incentive has been claimed and includes the payment of cashback or some other form of financial payment, it is the tenant’s responsibility to ensure the correct payment information is provided to HFS in order for HFS to complete the promotion, offer or other incentive and HFS has no liability for non-payment or non-delivery of any incentive, promotion and/or offer due to incorrect details being provided by the tenant. Any such payments sent to the incorrect bank account will not be recoverable and/or will be subject to a recovery fee.
  6. HFS will use reasonable endeavours to reach the tenant to request information to allow it to make payment, fulfil the promotion or offer, or apply the discount. If such information is not received, HFS reserves the right to issue an alternative, or withdraw the incentive, promotion and/or offer at its absolute discretion.
  7. Promotions, offers, or other incentives are non-transferable.
  8. Goods and vouchers issued by HFS have no value, are non-transferable and cannot be exchanged for cash or anything else.
  9. The time between correctly accepting any promotion, offer or other incentive and it being credited to your account and/or delivered may vary. HFS shall not be liable for any delays in this regard or for any consequences of any delays, which may occur.
  10. Promotions, offers and/or incentives cannot be used in conjunction with any other promotion, offer and/or other incentive. Attempting to use multiple promotions, offers and/or incentives can result in all promotions, offers and/or incentives being withdrawn.
  11. All promotions, offers and/or incentives are subject to availability and HFS has total discretion as to whether to honour a promotion, offer and/or incentive or not.
  12. HFS reserves the right to amend the Terms, the parameters of any promotion, offer and/or incentive or to discontinue any and all promotions, offers and/or incentives at any time, without notice.
  13. Claiming any promotion, offer and/or incentive implies acceptance of the Terms.
  14. Certain promotions, offers and/or incentives are unavailable at certain properties.
  15. HFS has sole discretion to withhold the payment and/or delivery of any promotion, offer and/or incentive if the Terms have not been complied with, or for any other reason.

Conducting Checks

We may conduct Sanctions, Politically Exposed Persons and other checks on all applicants, tenants, authorised residents, and guarantors.

Rebooking Policy

Students who rebook their room are able to have their deposits transferred from one year to the next within the Deposit Protection Service.

Cancellation Terms and Conditions

If you accept an offer of accommodation online, or by signing a Tenancy Agreement, then decide you wish to cancel the contract, there are some circumstances where you can cancel the booking

Cancelling within the Initial Cancellation Period (‘Cooling Off Period’)

You can cancel your tenancy agreement for up to 7 calendar days after the date of the booking, which is known as the Initial Cancellation Period, or ‘Cooling Off Period’.

Providing your booking is cancelled within this Initial Cancellation Period, we will refund your full security deposit.

Please note, refunding the deposit after cancelling the booking may take a number of weeks depending on where it is up to in the process of securing it with the tenancy deposit scheme. If it has already been issued to the tenancy deposit scheme at the point of cancellation, they work to their own timeline and we cannot influence the speed of the refund from them.

Can I Cancel My Contract After the Tenancy Has Commenced and I Have Moved Into the Accommodation?

As the tenancy agreement is an Assured Periodic Tenancy Agreement, you will be able to serve two months’ notice to quit, to end your tenancy agreement.

This notice will need to be in line with a rent period, and the notice must expire on the last day of a rent period. For example, if you pay rent on the 1st of the month, your notice should be at least two months, ending on the last day of the month.

All notices should be issued in writing, ideally via email, to [email protected]

You should include the following information;

  • Your full name
  • The address of the property
  • The intended departure date

Photography and Images

The photography/images used to advertise a property on our website are typical of that property. Individual rooms may vary in layout and content may vary in layout and the contents within the rooms.

For new properties that are under construction, computer-generated images (CGI) may be used to represent what the property will look like when it is completed.

The furnishings shown in photography, images and videos may not always be representative of what is included in the rooms.

If you require more information about a property, please contact us.

Third Party Websites

UK Student Houses do not accept responsibility for any errors or incorrect information shown on any website that is not owned and operated by Homes for Students Ltd and as such, are not bound to honour any rates or information displayed on a third party website or social media where it differs from that shown on our own websites.

General Competition Terms

  1. If a prize is available, no alternative prize, or cash alternative will be available unless specified in writing.
  2. Entries must be made by a current resident in a UK Student Houses property unless specified as open to any other entrants.
  3. The competition will open and close on specified dates.
  4. If a hashtag is required, no entries will be accepted that do not use the correct hashtag.
  5. In accepting any prize, the winner consents to UK Student Houses including them in publicity on social media and the UK Student Houses website.
  6. The winner must contact UK Student Houses in order to claim their prize.

Superfast 1 Gbps Internet Disclaimer

Wired Base Speed – 1 Gbps Speed

A Wireless Base Service Providing up To 250 Mbps*

* Wireless Speeds Are up To Speed and Not Limited to Following Dependencies on The Environment of The User’s Room Including the Number of Devices Connected, Capability and Usage of Devices and Avoidance of Interference from Outside Factors.